Frequently Asked Questions

General Questions:

1. What is your website about?

   - Berca Ltd. offers products made of 100% cotton or high-cotton-content materials. Our product range includes home textile items such as bed sheets, bedding sets, pillowcases, quilts and blankets, towels, bathrobes, bath mats, and peshtemals, as well as clothing made of Şile cloth. Additionally, through our group company in Turkey, 5G Textile Ltd., we proudly represent Biodegradable Spunlaced Airlaid rolls produced with CAC50 technology in Europe and the Middle East.

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2. How can I contact customer support?

   - You can reach us anytime by emailing info@bercaltd.com or by filling out the form on our contact page.

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3. Is registration required to use your website?

   - Registration is optional for accessing certain features. However, basic browsing and access to information do not require registration.

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Account and Profile:

1. How do I create an account?

   - To create an account, simply click on the "Sign Up" button located at the top right corner of the homepage and follow the instructions provided.

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2. How can I reset my password?

   - You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions sent to your registered email address.

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Payments and Billing:

1. What payment methods do you accept?

   - We accept credit card payments and bank transfers.

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2. How do I cancel my subscription?

   - You can cancel your subscription by clicking on the unsubscribe button in your account settings or in the newsletter email sent to you.

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Technical Support:

1. I'm experiencing technical difficulties. What should I do?

   - If you encounter any technical issues, please inform us by emailing info@bercaltd.com.

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2. Is your website compatible with mobile devices?

   - Yes, our website is optimized for mobile browsing and is compatible with most mobile devices.

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Privacy and Security:

1. How do you protect my personal information?

   - We take the security and privacy of your personal information seriously. Your information is protected with SSL security.

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2. Do you share my information with third parties?

   - We do not share your personal information with third parties without your consent. For more details, please refer to our privacy policy.

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Miscellaneous:

1. Can I contribute content to your website?

   - Yes, you can submit your contributions by emailing us at info@bercaltd.com.

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2. How can I report inappropriate content?

   - If you encounter any inappropriate content on our website, please do not hesitate to report it to info@bercaltd.com.